Returns and refunds policy

We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.

The item must be in the same condition as when you received it, unused, with tags attached, and in its original packaging, in order to be eligible for a return. You will also need the receipt or proof of purchase.

To initiate a return, please contact us at admin@grupocabiol.com. Please note that returns must be sent to the following address: Carrer Coll del Castell 25B, 25735 Vilanova de Meià, Lleida, Spain

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items will not be accepted for return without prior request.

For any questions regarding returns, you can contact us at admin@grupocabiol.com.

Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Changes
The quickest way to ensure you get what you're looking for is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund has been approved. If approved, your refund will be automatically issued to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and issue the refund.
If more than 15 business days have passed since we approved your return, please contact us at admin@grupocabiol.com